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FAQ's

Frequently Asked Questions:

Find the answers to our most commonly asked questions below. If you can’t find the answer you are looking for or would prefer to speak to someone over the phone please head to our Contact Us page to find out how.

 

Do you ship worldwide?

  •  Yes, we can ship anywhere in the world all via the online shop. Please see our step by step guide in our "How To Order" section for more information and simple steps detailing our ordering process

 

How much is shipping?

  •  Shipping prices vary depending on your location and what you order. If you would like a price, simply add your product(s) to your basket and follow the checkout instructions. After you have entered your address, click on the update basket button and the shipping will calculate based on your location. Again, please see our step by step guide in our "How To Order" section for more information and simple steps detailing our ordering process

 

How Can I Pay?

  •  You can pay online using all major debit and credit cards, PayPal or see our bank details to pay via transfer.

 

How can I return an item?

  •  If for any reason you need to return an item you will need to contact our customer service team. This can be done by ringing 01280701919 (Mon – Fri 8.30am – 5.30pm or Sat 9AM – 12pm GMT) or by emailing sales@pug1off.com Once you have the returns authorisation you will need to send back your item. More information on our returns policy can be found in our terms & conditions

 

 

 

 

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